Accessibility
This statement applies to the vaccination registration application at register.vacs.nhs.scot and the COVID-19 vaccination appointment management application at vacs.nhs.scot.
The vaccination registration service is a programme of NHS Scotland and the COVID-19 vaccination appointment management service is a programme of NHS Scotland, built on ServiceNow’s Now Platform.
NHS Scotland want these two applications to be accessible and usable for as many people as possible.
Feedback
If you cannot access any part of this site or you would like to report an accessibility problem, please tell us by email at nss.feedback@nhs.scot
Enforcement procedure
The Equality and Human Rights Commission enforces the accessibility regulations (the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018).
If you're not happy with how we respond to your feedback, contact the Equality Advisory and Support Service. They are an independent advice service. They will advise you on what to do next.
Compliance statement for register.vacs.nhs.scot
NHS Scotland commits to making its websites accessible in line with the accessibility regulations. This accessibility statement applies to the vaccination registration application delivered on behalf of NHSScotland.
This statement was updated and reviewed on 08 March 2022.
The vaccination registration application is partially compliant with the Web Content Accessibility Guidelines version 2.1 (WCAG) A and AA success criteria.
Non-accessible content
Not compliant with the accessibility regulations
The contrast ratio of the "Accept Cookies" button is too low.
When using the date picker for entering a date of birth on Mac OS devices, it is not possible to pick the day of an appointment using keyboard. This is an operating system/browser compatibility issue affecting Mac users only.
What we’re doing to improve accessibility
NHS Scotland are committed to continually reviewing accessibility compliance every 6 months.
Compliance statement for vacs.nhs.scot
NHS Scotland commits to making its websites accessible in line with the accessibility regulations. This accessibility statement applies to the Covid-19 vaccination appointment scheduling application delivered on behalf of NHSScotland.
This statement was updated and reviewed on 08 March 2022.
The COVID-19 vaccination appointment scheduling application is partially compliant with the Web Content Accessibility Guidelines version 2.1 (WCAG) A and AA success criteria.
Non-accessible content
Not compliant with the accessibility regulations
Inconsistency of header rankings in appointment details section.
Session times out without an opportunity to extend the session.
On the registration page the colour for mandatory and instructions messages fails to meet sufficient contrast levels.
When rescheduling appointment, the label for the map image is ‘map’ which does not adequately describe its purpose.
After selecting an appointment time and pressing the ‘select’ button, the page briefly shows the previous page before reloading to a success message.
On the success page the text on the ‘Go to NHS Inform’ button does not have sufficient contrast.
What we’re doing to improve accessibility
NHS Scotland are committed to continually reviewing accessibility compliance every 6 months.